FAQ

WHAT’S MY ORDER STATUS?

If you have an iam-athletica.com account, you can log in and view order status and tracking on the My account page under recent orders. If you checked out as a guest, you can email us at info@aficionado-group.com and we’d be happy to provide you an update.

HOW DO I CANCEL MY ORDER?

Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at info@aficionado-group.com  and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.

CAN I EXCHANGE MY ORDER?

Please email us at info@aficionado-group.com or call us to get a return started. Then a new order can be placed for another size or item.

I FORGOT TO ADD AN ITEM TO MY ORDER; CAN I MAKE A CHANGE BEFORE IT SHIPS?

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

CAN I CHANGE THE COLOR/SIZE OF WHAT I JUST ORDERED?

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel or modify the order.

THE STYLE/SIZE/COLOR I WANT IS OUT OF STOCK, WHEN WILL YOU BE RESTOCKING?

IAM athletica comes out with collections each new season. If something is out of stock, emails us at info@aficionado-group.com and we’d be happy to double check for you.

WHY DID I HAVE TO SIGN FOR MY PACKAGE?

To ensure the safety of large orders, we require a signature upon delivery for orders over $500. For more information about your order, please contact us at info@aficionado-group.com.

WHAT IS THE IAM-athletica RETURN POLICY?

We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. We do not accept returns for IAM athletica store purchases or 3rd party retailers. To see full policy, click here.

WHEN WILL I RECEIVE MY REFUND?

Please allow 14 days for us to receive and process your return merchandise. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

I AM BETWEEN SIZES. WHAT SIZE DO YOU RECOMMEND?

Please refer to our size chart for general measurements. You can also reference our bra fit guide for additional information. If you still need assistance, please email or call us for any additional help.

DO YOU OFFER ANY DISCOUNTS FOR FIRST TIME BUYERS?

We do not have any discounts for first time buyers but we definitely suggest subscribing to our newsletter to be the first to know about our special promotions and sales.

DO YOU SHIP INTERNATIONALLY? DO I HAVE TO PAY DUTIES AND TAXES?

Yes, we launched International shipping on iam-athletica.com. Click on the link at the bottom of our website to be redirected to shipping policy page. We are required to state the full value of your order for customs purposes. You may be subject to duties and taxes which will be estimated for you at check out.